Deposit missing?
Deposits are usually instant, but occasionally there may be a delay.
Here’s what to check:
Your bank account for pending or completed transactions
That the payment was successfully processed
If your funds are still missing, please contact support and provide:
Email
Date of birth
Date of transaction
Amount
Proof of payment (if available)
Deposit declined?
Common reasons include:
Insufficient funds
Incorrect billing details (e.g., ZIP code mismatch)
Bank restrictions
If everything is correct and your deposit still fails, we recommend contacting your bank or reaching out to our support team for help.
Duplicate Charge
If you notice a duplicate charge:
Check if one transaction is still pending
If not, contact support with:
Email
Date of birth
Date of transaction
Amount
Payment method
Our team will investigate and resolve the issue as quickly as possible.