Missing funds?
If your funds haven’t arrived:
Confirm your bank details are correct
Allow up to 5 business days for processing
Check with your bank for any incoming transactions
If it’s still missing after this time, contact support and provide:
Email
Date of birth
Transaction ID
Date
Amount
Bank statement (if available)
Withdrawal rejected?
Common reasons include:
Incorrect or outdated profile information
Using an unsupported account (e.g., business account)
To avoid delays, make sure:
Your account is active
Your personal and bank details are accurate and up to date
Withdrawal declined?
Review and update your account details if needed
Submit a new withdrawal request
Need help?
If you’re unsure what went wrong, our support team can help you resolve it quickly.