How to File a Dispute
If you notice an issue with a transaction or game outcome, you can file a dispute to have it reviewed.
Step 1: Contact Customer Support
Reach out to our support team with the following information:
Transaction ID or Game ID (found in your Transaction History)
Date and time of the issue
Screenshots or any visual evidence
Brief description of the issue
This helps us investigate your case quickly and accurately.
Step 2: Investigation Process
Once you submit your dispute:
Initial Review
A support specialist verifies your details and opens a formal investigation
Investigation
We review server logs, race results, and payment records to ensure everything complies with regulations
Resolution
We notify you of the outcome via your registered email
Step 3: Additional Information
Review our Terms of Service for details about dispute handling
Our goal is a fair resolution for every player
Need help?
Contact Support to start a dispute or ask questions about a specific transaction.