Copyright 2023. Intercom Inc. Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0 Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.Copyright 2023. Intercom Inc. Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0 Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.Skip to main content

Jokio Help Center

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FAQ's

FAQ's

95 articles

About us

What is Jokio?
Where can I play Jokio?
Is Jokio licensed and regulated?
Who is AmWest?
What is ADW (Advanced Deposit Wagering)?

Account

How can I create an account?
I'm having trouble creating an account
How to reset my password?
Can I create multiple accounts?
How can I reopen my account?
How can I close my account?
I don't live in a legal operating state, can I still open an account?
Can my account and/or data be deleted?
Can I use VPN ?
Is my personal data secure?
I forgot my password.
I did not received the reset password email, what can I do?
How do I change my password?

Verification

What documents do I need to verify my account?
How can I upload my documents?
Why do I need to verify my account?
How long does verification take?
How do I verify my payment method?
Are my documents safe?
What is the legal age, to be able to create an account?
Why you need my SSN

Responsible Gaming

What is a Time Out?
What is a Self Exclusion?
How long can I self exclude myself?
What are Deposit Limits?
Can I reactivate my account during a Time Out or Self Exclusion?
Will I still receive offers if I decide to use Time Out or Self Exclusion?
What to do If you or someone you know needs help?
Where can I find the Responsible Gaming Policy?
What Responsible Gaming Tools do you have?
Where can I self exclude my account?
Where can I apply Time out?
Support Organisation & Help Information
What's the difference between self exclusion and time out?

Deposit

How can I make a deposit?
How do I purchase Game Credits?
I made a Deposit but did not received the funds in my account
Why was my deposit declined?
I was charged twice - what should I do?
Is there any charges for deposits?
Can I transfer funds or credits to another player's account?
Are my deposits safe?

Withdraw

How can I request a withdrawal?
I did not received my withdrawal
Why was my withdrawal rejected?
How can I check the status of a Withdrawal?
How long does it take for my witthdraw?

Technical & Troubleshoot

How can I troubleshoot?
How can I contact Customer Support?

How it works

How can I buy credits?
How it works?
Where can i find my transaction history?
What are Credits?
How are the outcomes determined?
What happens if I win?
Are credits refundable?
How does buying credits work?
Horse racing terms

Policies, Disputes & Complaints

How can I send a dispute?
Where can I find the Privacy Policy?
How can I make a complaint?
Where to find the Terms of Services?

Welcome Offer

Can I receive the Welcome Offer more than once?
How long does the promotion last?
When will I receive my Bonus Credits?
Why didn't I receive my Bonus Credits?
How is my Creditback calculated?
Can I withdraw Bonus Credits?
Who can receive the Welcome Offer?

Monday Boost

Am I guaranteed to receive a Monday Boost?
What are Bonus Credits?
Can I withdraw Bonus Credits?
When is the Monday Boost available?
Why didn't I receive a Monday Boost?
Where can I read the full Terms & Conditions?
What is the Monday Boost?
What rewards can I receive?
Who can be selected?
Do I receive both rewards?

Refer a Friend

Who can I invite?
Can my friend receive the reward?
What rewards can I earn?
How can I track my referrals?
When will I receive my reward?
What are Bonus Credits?
Can I refer myself or someone in my household?
Can I post my referral link on social media or public websites?
Where can I read the full Promotion Terms?
Why didn't I receive my Referral Reward?
How do I refer a friend?

Jokio Help Center